Solutions to Common Problems

09 17,2025

1.Account Freezing:

The account will be frozen for 3 minutes if the password is entered incorrectly 10 times within 5 minutes or if logged in on 10 devices simultaneously. It will be automatically unfrozen afterward.


2.Multi-Account Association:

For undergraduate/graduate student IDs, you need to set a default account in Associated Accounts.


3.Campus Network Abnormality After Password Change:

Disconnect and reconnect to the network, or clear the browser cache.


4.Using Public Computers:

Be sure to click Logout before closing the browser.


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